POSITION: Collections Supervisor-Civil Servants Loans Product (1 Position) COMPANY: Platinum Credit (U) Ltd 

LOCATION: Mbale 

Job details: 

The overall job purpose: Recovering civil servant loans through loan booking, payments, and continuous  follow-up of non-performing accounts via calls and payroll resubmissions to ensure efficient collections and  good customer service. 

Key duties/responsibilities: 

▪ Enforce the implementation of the Delinquency Escalation Process on every delinquent account. ▪ Effect loans on payroll by following up with the branches on data capture and availability of all  necessary documents to support the process. 

▪ Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of  payments in a timely manner. 

▪ Identify accounts that have not received a payment and cause for the payment to be made by the vote  or customer. 

▪ Identify accounts that are due for re-issuing and cause for the same. 

▪ Identify accounts that are deceased and claim the balances from the Insurance company within 30  days. 

▪ Monitor all the active accounts through manual counterchecking with the physical schedules to  ensure that all disbursed loans receive a receipt to improve on performance and attain the  departmental set objective on collection efficiency. 

▪ Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the  employer and influence management decision making. 

▪ Prepare and ensure all feedback from the employer is captured in the system for future reference and  analysis reports preparation. 

Required Qualifications and Work Experience: 

▪ Degree in a relevant field. 

▪ Excellent Computer knowledge. 

▪ Excellent numerical and analytical skills. 

▪ Excellent interpersonal and communication skills.